Don’t let the chaos depress your teams, Lansing says. For example, reorienting your operating model around products or adopting an emerging technology such as AI. One of the best ways to empower your teams is to encourage them to “find opportunities in the chaos,” Lansing says.īy “chaos” Lansing means something that is out of order - a process, department, tool, or the like - that if put in order presents an opportunity to build a competitive advantage. “Don’t overlook the correlation between employee satisfaction and customer satisfaction,” he says. In these meetings, teams are encouraged to identify the activities or features of their work they most enjoy, or the enhancements to those activities and features that, if made, would most improve employees’ work lives. “Suddenly, you have something on the roadmap you never expected.” Lansing learned this not long after starting these meetings, about ten years ago at a previous employer, where the forums regularly drew 30 to 45 attendees.Īt AccentCare, Lansing has extended the promise of these forums through what he calls “Happiness Hours,” a part of his perennial effort to minimize attrition. Desktop: 1920x1080 1680x1050 1600x900 1536x864 1440x900 1366x768 1280x1024 1024x576 800x450 728x410 Tablet: 2048x2732 1536x2048 1536x2048 1200x1920 800x1280 768x1024 Smartphone: 1440x2560 1125x2436 1080x1920 750x1334 640x1136.
“You just get people to throw out ideas, then soon enough, everyone’s building on them, talking about ROI and value-creation models and all this stuff,” he adds.
The true power of these forums is in their ability to create momentum, Lansing says.